Refund
Refund Policy
For Nalgene customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to nalgeneg.shop.
What Nalgene customers should know about refund timing
For Nalgene customers at nalgeneg.shop, this section explains refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Nalgene: exceptions
For purchases made through nalgeneg.shop, Nalgene applies the following guidance on exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
What Nalgene customers should know about support
This support section covers orders and visits through nalgeneg.shop for Nalgene. For return or exchange assistance, contact Support@Nalgeneg.shop or 3092512807.
How Nalgene handles eligibility
Nalgene publishes this eligibility guidance for customers using nalgeneg.shop. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
What Nalgene customers should know about starting a request
For Nalgene customers at nalgeneg.shop, this section explains starting a request. To start a return or exchange, contact us at Support@Nalgeneg.shop before sending the item. Once the request is approved, Nalgene will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
Our approach at Nalgene to condition of returns
The following condition of returns guidance applies to the Nalgene storefront at nalgeneg.shop. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Our approach at Nalgene to order problems
Nalgene publishes this order problems guidance for customers using nalgeneg.shop. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Merchant Information
Business name: Nalgene
Brand name: Nalgene
Email: Support@Nalgeneg.shop
Phone: 3092512807
Physical address: 271 Gray Ave, Durham, North Carolina, 27701, United States